Frequently Asked QuestionsQ: Do you offer a "No Questions Asked" satisfaction guarantee?
A: Absolutely! We believe that a Company is only as good as its willingness to provide a strong guarantee on all its products.
Whether You're Having Trouble With The Products That A Simple Adjustment Might Fix, Feel That A Product Exchange Might Do The Trick ... Or Simply Believe The Products Are Not Right For Your Particular Needs:
* Within the first 30 days send us an email with a request for information regarding (1)minor adjustments, (2)an exchange or (3)a refund. Be sure to include the name and email address used at the time of purchase and send the email to support@hairshavers.com ...
Within 48 hours we'll email you back with information about (1)minor adjustments that can be made by you, (2)how to exchange your unit for a replacement, or (3)complete instructions for getting your refund - Whichever option you choose.
***NOTE: In the event that our reply hasn't reached you within 48 hours, simply phone us at (239)353-8899 U.S. and be sure to include a return phone number and message requesting assistance. One of our Customer Service Specialists will then contact and give you instructions regarding your particular request.
And don't worry ... If you first choose to try the adjustments and/or get a product exchange instead of a refund, you will still be allowed to return your products for refund if the adjustments and/or product exchange doesn't work out for you. For instance, if you try the adjustments and they don't work - You can then try the product exchange. If the product exchange doesn't work out either ... You can then request and get a refund. Your complete satisfaction with the purchase you made from us is 100% guaranteed - Whatever it takes ... Period!
* Regarding refunds - Products must be returned complete in their original boxes including all styrofoam, cleaning brushes, instruction sheets, etc., and must be accompanied by a Return Merchandise Authorization Number. This [RMA#] will be sent to you in an email along with all return instructions, after you have sent an email to us requesting a refund.
Once we receive the properly returned products, we will begin processing your refund and email you a confirmation when the refund is completed. We cannot return postage or handling charges, (if any were paid), so $59.95 is the maximum refund that anyone can receive.
Q: What do I need to know to get the most out of my body shaver and body trimmer?
A: Using the following recommendations will ensure that you get the closest, most comfortable shave possible:
Batteries are not included. The body shaver requires (1) "C" cell battery and the body trimmer requires (2) "AA" batteries. You should expect to get around 30 days or more use from high quality alkaline batteries.
YOU MUST SHAVE DRY! For best overall shaver performance and results DO NOT wash/dampen area to be shaved before-hand, as moisture can cause the skin to swell slightly. You should apply a little baby powder or talcum powder so that the area to be shaved is dry and oil free, removing any excess powder before shaving.
Finally - Simply trim down the longer hair to a "stubble" with the longer hair body trimmer - And follow up with the body shaver to remove the "stubble" by shaving in circles and against the grain like using an eraser. Use the included brushes to clean shaver and trimmer after every shaving session, or before you begin your next shave.
For best results you should use a light application of sewing machine, watch or razor oil inside the foil/screen and directly on the trimmer blades at least once per month. This can be inexpensively purchased most anywhere sewing machines, watch repair or electric shavers are sold.
If you feel your shaver and/or trimmer may not be operating properly and you are following all included directions, simply contact us via email at support@hairshavers.com and explain the problem. Most often a simple minor adjustment [which you can do] or a product exchange is all that is needed to correct the problem.
Q: Can I use the body shaver for any part of my body?
A: You can use it anywhere you have stubble. Underarms, legs, face, ears,
head and the entire pubic area including inside the vaginal lips without
irritation.
And men ... Don't worry! This is the only shaver that won't "bite"
testicles. It gives a great quick touch-up for guys with shaved heads and even allows weight lifters and swimmers to keep their entire bodies hair free.
Q. Can I use the Body Shaver Combo to design
the hair in my pubic area?
A: Yes you can! We suggest you use the longer hair body trimmer for the most creativity to sculpt and shape. Then just use the body shaver to touch-up the stubble areas.
Q: What kind of power does the body shaver and the longer hair body trimmer
use?
A: Batteries are not included. The body shaver requires (1) "C" cell battery and the body trimmer requires (2) "AA" batteries. You should expect to get around 20-30 days use from high quality alkaline batteries.
As you know, using batteries as a power source is very convenient because you
never have to worry about finding an electrical outlet or getting tangled up in a bothersome electrical cord.
This also makes the Body Shaver Combo great for traveling. Many of our customers purchase extras to keep in a purse, briefcase, backpack, beach bag or in their cars.
Q: Can I use the body shaver if I have a rash, bumps, ingrown hairs or
acne?
A: Definitely! The body shaver is great for anyone with a rash, bumps, ingrown hairs or
acne. It shaves very
close without irritation. And no more razor bumps under the neck, on the face, at the bikini line ... Or anywhere else for that matter.
If you have other questions simply contact us.
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