Frequently Asked Questions
You Have Questions ... We Have Answers.
Q: Do you offer a No Questions Asked, Satisfaction Assured, Money Back Guarantee?
A: Yes we do. We believe that a company is only as good as its willingness to provide a strong guarantee on all its products.
Whether you're having trouble with the products that a simple adjustment might fix, feel that a product exchange might do the trick ... Or simply believe the products are not right for your particular needs:
Within 30 days of purchase send us an email requesting information about either minor adjustments, an exchange or a refund. Be sure to include the name and address of the purchaser and send the email to email@example.com ...
Within 48 hours or less we'll email you back with the information you requested regarding minor adjustments that can be made by you, how to exchange your unit for a replacement or complete instructions for getting a refund. Whichever you prefer.
In the event you haven't heard back from us within 48 hours, it means that your email is probably not getting through to us. We always answer each and every email and/or phone call we receive. Usually within 48 hours or less.
So, phone our 24/7/365 call center at 239-353-8899 (U.S. Eastern). Just leave a name, phone number and brief message. One of our Customer Service Specialists will promptly get back to you.
How can you lose with that kind of guarantee?
And please remember just 2 things:
1) We've been selling Hair-Removal-Shaver.COM personal shavers exclusively on this website since 2003.
2) If you're not satisfied with our products we don't want your money.
Q: What do I need to know to get the most out of my body shaver and body trimmer?
A: Using the following recommendations will ensure that you get the closest, most comfortable shaving experience possible:
Batteries are not included. The shaver requires (1) "C" cell battery and the trimmer requires (2) "AA" batteries. You should expect to get around a month or more usage from high quality alkaline batteries.
This is a dry shaving device. For best overall performance and results DO NOT wash/dampen area to be shaved before-hand, as moisture can cause the skin to swell slightly. Your skin should be thoroughly and gently dried so that the area to be shaved is dry and oil free.
Finally - Simply trim down the longer hair to a "stubble" with the longer hair body trimmer - And follow up with the body shaver to remove the "stubble" by shaving in circles and against the grain. Much like 'doodling' or small circular motions you make while drawing circles on a piece of paper with a ball point pen. Use the included brushes to clean the shaver and trimmer after every shaving session.
For best results you should use a light application of sewing machine, watch or razor oil inside the foil/screen at least once per month. Use a small cotton swab like "Q-Tip" to gently apply a small amount and this will protect the shaver screen as well. This can be inexpensively purchased most anywhere sewing machines, watch repair or electric shavers are sold.
If you feel your products may not be operating properly and you are following all included directions, simply contact us via email at firstname.lastname@example.org or phone at (239) 353-8899 (U.S. Eastern) and explain the problem. Most often a simple, minor adjustment (which you can do), or a product exchange is all that is needed to correct the problem. But of course, you still have the option for full refund within the first 30 days of purchase.
Q: Can I use the body shaving device for any part of my body?
A: You can use it anywhere you have stubble. Underarms, legs, face, ears, head and the entire pubic area including inside the vaginal lips without irritation.
And men ... Don't worry! This is the only personal shaving device that won't "bite" testicles. It gives a great quick touch-up for guys with shaved heads and even allows weight lifters and swimmers to keep their entire bodies hair free.
Q. Can I use the shaving combo to design the hair in my pubic area?
A: Yes you can! We suggest you use the longer hair body trimmer for the most creativity to sculpt and shape. Then just use the body shaver to touch-up the stubble areas.
Q: What kind of power does the body shaver and the longer hair body trimmer use?
A: Batteries are not included. The shaving device requires (1) "C" cell battery and the trimming device requires (2) "AA" batteries. You should expect to get around a month's use from high quality alkaline batteries.
As you know, using batteries as a power source is very convenient because you never have to worry about finding an electrical outlet or getting tangled up in a bothersome electrical cord. This also makes the body shaving combo great for traveling. Many of our customers purchase extras to keep in a purse, briefcase, backpack, beach bag or in their cars.
Q: Can I use the body shaver if I have a rash, bumps, ingrown hairs or acne?
A: Definitely! The body shaver is great for anyone with a rash, bumps, ingrown hairs or acne. It shaves very close without irritation. And no more razor bumps under the neck, on the face, at the bikini line ... Or anywhere else for that matter.
If you have other questions simply contact us.